At Pet-Source.com, you are our most important asset. Therefore, we are not happy unless you are 100% satisfied. You can return any unopened product* purchased from us within 15 days of the order date. Just follow our simple process below:
- You should email us at firstname.lastname@example.org, or call us at (877) 247-4633 and request a return authorization. Please tell us why your product needs to be returned.
- Please return items with a copy of your packing slip. If you no longer have the packing slip, please write your name, order number, address, return code and contact information on another piece of paper and attach it to the box. Anything you return should be either unopened or in otherwise new condition to ensure that you're eligible for a full refund.
- Customer service will notify you of the processing of your refund. Please note that we refund shipping costs only if the return is the result of our error, and the entire order is returned.
*NOTE: The safety of your pet is the number one priority of Pet Source.com. Therefore, to ensure the utmost safety from general health considerations, we do not accept returns on prescription medications, food, vaccines, or custom products. These rules are for your protection and assure you that medications dispensed by this pharmacy have not been outside the control of the pharmacy. All returns have a 15% restocking fee unless the return was an error from Pet Source.com.
To further discuss a return or exchange, please call 877-247-4633